Question 1

How are the shipments?

Accepted Answer

We ship nationwide and to the rest of the world. We make sure to use high packaging standards to prevent any damage or tampering with the package.Domestic shipping is free (Via Correo Argentino). International shipping has a cost that will depend on the type of shipping selected.

Question 2

Do the knives include a sheath?

Accepted Answer

All knives include a guard as appropriate.- Leather sheath, hand-stitched.- Thermoformed Kydex sheath.- Leather edge cover.- Kydex edge cover.

Question 3

How long do you have to wait for a knife?

Accepted Answer

- If the part is in stock, shipping is done within 72 business hours.- If the order is for a standard model, the estimated delay is 40 to 60 days.- If it is a custom order (out of series) this will depend on the availability of materials and the complexity of the project.

Question 4

How can I know the prices?

Accepted Answer

To obtain an automatic quote you can complete the form at the following link .Remember that you can always request quotes or consult specific details by email or WhatsApp.

Question 5

How can I place a custom order?

Accepted Answer

To make a custom order, you can contact us by email or WhatsApp. In your message, please include a brief description of the style of knife you need, the use you plan to give it and, if possible, the approximate dimensions of the blade (length and thickness). If you have photos of similar designs that inspire you, please feel free to attach them.Based on this initial information, we will personally advise you to adjust the design details and ensure that the knife meets your expectations. You will also receive an estimated quote to carry out your project.We are here to help you create a unique piece that suits your needs!

Question 6

What care should I take with my knife?

Accepted Answer

Care recommendations for your knives.- Proper cleaning: Wash the knife individually with warm water and mild detergent. Whenever possible, clean only the blade and avoid immersing the handle. Dry thoroughly before storing.- Safe storage: Use the sheath for safe transport, but avoid storing the knife in it for long periods, as moisture could stain the steel.- Cutting surfaces: Always cut on soft surfaces such as wooden or plastic fiber boards. Avoid hard surfaces that may damage the cutting edge.- Avoid metal contact: Do not allow the blade to touch other metal utensils to maintain its integrity.- Sharpening the edge: Use a smooth or fluted sharpening steel to align the edge regularly. This will prolong its life.- Careful sharpening: Never sharpen the knife with high-speed machines, as they can irreversibly damage the heat treatment of the edge.- Quality sharpeners: Avoid cheap sharpeners from bazaars or supermarkets, as they are not designed for high-strength steels and can ruin the edge.- Recommended Methods: Use traditional sharpening stones or controlled angle systems, such as Lansky, for precise and safe sharpening.

Question 7

Tienen garantía los cuchillos?

Accepted Answer

Sí, ofrecemos garantía de por vida sobre defectos de materiales o manufactura. 
Si un cuchillo falla debido a un tratamiento térmico incorrecto o un defecto oculto del acero, lo repararemos o reemplazaremos sin cargo.

Importante: La garantía no cubre daños por mal uso, tales como: utilizar el cuchillo de palanca, cortar huesos, caídas de punta o someterlo a esfuerzos superiores a los propios de su diseño. Tampoco cubre la oxidación por falta de limpieza/almacenamiento, ni el deterioro por afilado incorrecto (especialmente con máquinas eléctricas).

Question 8

Cómo me entero cuando hay stock disponible?

Accepted Answer

Trabajamos mediante "Lanzamientos" o tandas de stock limitado. La mejor forma de asegurarte una pieza es unirte a nuestro canal de difusión de WhatsApp [Círculo RieraKnives].

Los miembros reciben una notificación prioritaria 48 horas antes de que los productos se habiliten en la tienda web. Dado que son piezas únicas y las tandas son reducidas, suelen agotarse rápidamente.

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